Warranty Policy

90-day warranty for all batteries sold (except for high drain 18650 cells)

Due to the recent FDA regulation, all products sold online CANNOT be sent back to us. If you are having issues with your product, please contact us at 702-706-6256, or send us an email at genie@sincityvapor.com

Refund Policy

There are no returns or exchanges allowed on any of our items, unless we send you a wrong item. Please use the Contact Us link below if this occurs.


ALL products sent to us for warranty purposes will be sent back to you. Due to the recent FDA regulations, we cannot troubleshoot your devices.

Direct email: genie@sincityvapor.com

Direct phone: (702) 706-6256